Excellent, professional service from Ken and Logan . Both are knowledgeable and personable. Prompt and early service during heat wave. Got our old Trane A/C up and running again. Thank you guys.
I called Pacific Heat & Air and Ken responded to my call as soon as possible. The service was excellent and in no time our air conditioning was working. I recommend this company to everyone.
Great service! My central a/c unit stopped working on a Saturday. I called 4 different service companies and Ken was at my house Sunday morning. He diagnosed and repaired the problem in about 20 minutes and showed me how to troubleshoot a capacitor which he had on his truck. Swapped out the capacitor and voila! Cold air again! Good thing as it is forecast to be over 100 for three days this week! Thank you Ken!
We have been using Pacific Heat & Air for years. I was introduced to Ken and company many years ago by my folks, who still use them to this day! This is a great small business to support. They care for their customers and are not in the business of price gouging for the sake of making a profit. Ken, one of the owners, still comes out and does the good work. He is highly knowledgeable and professional. The customer service team is also top notch. If you're looking for a reputable, honest team, give Pacific Heat and Air a call. 👍
Ken came to our house promptly and on schedule. He was very kind and helpful. I would definitely use Pacific Heating and Air again! Thank you, Ken!
Ken was responsive last summer when our old worn out A/C unit died during a couple heat waves. Decided to get quotes for whole new HVAC system. He took the time to explain the different units and cost seemed reasonable for Trane units. Both installed in little over a day by Paul and team. Looking forward to more efficient heating and cooling. Will probably sign up for their yearly maintenance. Only negative was they had turned off our water heater during install and didn’t turn it back on. Check that if you use them.
Amazing Bosch 3 ton 20SEER heat pump HVAC and Honeywell 9000 thermostat install from Ken, Paul, and their expert team. Fantastic top-of-the-line equipment. Great pricing and financing options. Knowledgeable about utility (ie SMUD) and TECH California rebates. If you're in the market for an HVAC upgrade or replacement and want to capture all available rebates, then this is the place! I'm finally looking forward to being more comfortable and saving money this summer!
They respond promptly. Which is a plus when you’re freezing and without heat. Ken is very knowledgeable and a wonderful person. The best heating and air company I’ve dealt with. Very trustworthy.
I called about a ac tune up. They told me I’d get a call the next day but I never received one.
Was nice seeing two generations work so well together, great job Ken and Logan.Thank you Felicia 😊
Ken is our hero (and his trainee too)!! They came out within an hour of us calling this morning (during the worst heatwave of the year) and got our A/C back up and running in about 5 minutes flat. We have always been very pleased with the fast and reliable service we've received from Ken and Paul at Pacific Heat and Air over the past 15 years. They've come to our immediate rescue more than once, and we can't thank them enough. Highly recommend their services.
Overall, excellent company. Would highly recommend to others looking for HVAC installation. I will probably be asking them to do my mini split installation.We went with them because they did an excellent installation job on a new HVAC system at my sister's place. We got Trane XL181 2 stage and S9V for the 2 stage furnace. Not top of the line for Trane. All you need is some middle of the line product and you're good. Their pricing is very competitive and negotiable. Our current hvac system was on its' last legs and it was about 15 years old. You will have to do your own research and everyone's budget is different but I felt like Trane was a good combination between competitive pricing, longevity of the unit, and efficiency of the unit. I would not recommend Lennox because there are a lot of internal electronic parts and as you know, electronic parts break down easily. Also, from what I found, not many companies are trained to repair Lennox HVAC in our area. Another reason why we went with Trane. This will vary from your own experience but our electricity bill went down by about $100-150 per month after installation and that was with constant use during the recent fires.The company did a good job in laying out large towels/cloths for the entire work area and paths leading up to it. I think it could have been better, but it was fine. They thoroughly cleaned up after the work was done. We were lucky that it only took 1 full day to install everything and a few months later, they mail you a packet and the city inspector comes to sign it off.The most important thing is how the company installs the unit. You can pay somebody a lot of money but if they don't install it right, it will cost you in the long run in terms of utility bills. This company re-taped all the ducts at their junction points and used extra UV protective tape around the cables leading from the compressor into the house. When they did the leak test, we got numbers in the range of 7-12. The allowable leak is 30. Some companies will be okay with any number less than 30 but this company went out of their way to bring the leak value down. When we got inspected, our inspector was impressed with the value. It just means that every dollar spent is practically heating or cooling down the house, not the attic. The inspector even asked for the company name.
Wonderful experience! My HVAC unit died and Ken and his crew came out within 2 hours of my call. He quickly located the issue and had to source a new part. Within less than 24 hours heat was flowing back into the house. What a polite, helpful, and personable group. Cost was very reasonable and they didn't talk down to me as as been my experience with other companies over the years. Would highly recommend Pacific Heat & Air.
I had Pacific Heat and Air replace my 23 year old Trane HVAC. Great 30 year old family business who I highly recommend.
We were very pleased with our interactions with Pacific Heat & Air, Inc. From the initial bid to the full replacement of our HVAC system. Ken, Paul and the entire crew (Pedro, Salim & Charles) were polite, efficient and professional. The team completed the work in one day! We would highly recommend them.
This is a very reliable and trustworthy company referred by a neighbor. Highly recommended. The installation went very well. I was impressed by the level of precision and testing once installed.
Came to my house same day I called. The technician, Paul, was knowledgeable, thorough, professional, and accurate. Pacific Heat & Air is the best.
I've had excellent service from this company. I've had a couple of heat and air units installed. Paul isvery honest and professional. I had been taken to the bank by another company and called Paul. I've referred this company to my family and friends and have been thanked for it! Please don't waste your time looking around. This is the place to trust with your needs.
Ken, Paul and the team installed a furnace, AC and water heater in our home. They were professional and thorough throughout the process. Ken said that he treated every job as if it were his home. And the quality of the team’s workmanship is evidence of that.
A Google User
01:01 05 Apr 19
We selected Pacific Heat and Air to replace our aging 23 year old HVAC system. They gave us a competitive price on a quality Trane system and installed it in one day. Ken, Paul, and Tom were a pleasure to work with. Their crew put clean tarps down before they started and thoroughly cleaned up before they left. We are completely satisfied and recommend PH&A to anyone looking for quality heat and air installation.
We selected Pacific Heat and Air to replace our aging 23 year old HVAC system. They gave us a competitive price on a quality Trane system and installed it in one day. Ken, Paul, and Tom were a pleasure to work with. Their crew put clean tarps down before they started and thoroughly cleaned up before they left. We are completely satisfied and recommend PH&A to anyone looking for quality heat and air installation.
A Google User
08:21 20 Feb 19
I thought my unit was done for. Heater cycling on and off and not heating.Ken and Paul sent out a technician and after a few tests it was just a small electrical part that failed and the technician replaced it on the spot. Not a big dollar repair I was expecting. Well done Pacific heat and air. We will continue to use them in the future. The tech showed me everything he was doing while testing the unit.
Ken was very knowledgeable about our Trane hvac system. The men he sent out were very professional and fixed our heater that day. Never knew they were there. Great service and nice people. Pacific Heat & Air will be our go to company!
Paul with Pacific Heat & Air is a terrific service man. I had no hot water this morning. I called Paul and he was at my home several hours later! He fixed it easily and didn't try to charge me for unnecessary parts and services. My hot water tank also controls my heat and air conditioning. When he fixed my AC last summer during a heat wave he mentioned their service contract. I paid for two visits up front and he will be out twice a year. If I have an emergency he will be out within 24 hours and I will not pay a service call fee! I would just pay for parts and service time if needed. So today's fix cost me nothing. No parts needed and he discovered the problem within minutes. I keep telling him if they ever need client testimonials that I would be the first one in line to give mine. Call this company and ask for Paul. He makes the stressful part of home ownership much easier to handle.
I was very happy with my recent experience with Pacific Heat and Air. I had issues with my heating unit which were fixed quickly (within a day of the call). Ken was very honest and gave us a great price in comparison to other companies. Overall I would definitely recommend Pacific Heat and Air as they were affordable, quick, and professional.
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